FAQ

Bulk Pricing & Discounts

All of our formula products have quantity discounts in place; just go to the product details page to see the pricing table.  Bulk pricing discounts typically start at 2 boxes of formula for a 5% discount and increase to a 15% discount for 8 boxes.  This 15% discount bracket is typically within a buck of "wholesale" pricing from other sites; but the key difference is that all our product ships fast and free from the New York City area and you only need to buy 8 boxes to max out the discount.

At Bottles & Burps, the more you buy, the more you save...and there's no need to wait 4-6 weeks to find out that your damaged "wholesale" shipment from Germany got stuck in customs.  Everything ships from our warehouse right outside New York City and you'll pay "wholesale" prices if you buy at our highest quantity discounts, typically 8 boxes.

It's simple.  When you view the product detail page, you will see a pricing table showing the % discount for different quantities purchased.  After adding multiple units to your cart, you will see the aggregate savings in the checkout process in the form a separate discount line.  

Shipping and Returns

Our standard, free shipping option is FREE of charge  for orders over $15 and takes between 1 and 3 days to any address in the US.  On any product page on our site, you will see green box with the estimated arrival date of your package based on your location (as determined by IP geolocation).  If this suggested location is not accurate, click on the "Not your location?" link and provide your zip code.

If you're located in Northeast and mid-Atlantic region, you will get your package in 1 or 2 days, depending on your location.  Most locations in the Southeast would be 2 days.  The West Coast is typically 3 days following the ship date, including Saturdays and excluding Sundays.

Our standard free shipping service for the East Coast and parts of the Midwest utilizes UPS Ground and is a "guaranteed" service, meaning that it is HIGHLY unusual for the delivery date to vary much beyond our estimate.  Our standard free shipping service for Western states is USPS Priority.  USPS Priority service is not "guaranteed" and can occasionally take an extra day.  However, unlike UPS, USPS Priority service DOES count and deliver on Saturdays.

If you need to order less than $15, we charge a small fee of $8.99 to help offset the cost of shipping.

If you live in New York City, you can have product delivered with our same day service.  This same-day service is also free if you order more than $15.  This option for same-day service will not be visible to you at checkout if you don't have a shipping address within one of the 228 supported zip codes.  Therefore, if you don't see this option, it means that it's not available in your zip code.  For a list of the supported zip codes as of February 22, 2019, please refer to the New York City section of this document.

We are able to deliver SAME DAY to the vast majority of zip codes in New York City (click here for a list of all 228 zip codes where we offer same day shipping).

Orders must be submitted before 11am Eastern Monday through Friday in order to receive your product that evening.  Orders submitted after 11am Eastern, will ship and arrive the next day.  

Same day shipping is FREE if it's available in your zip code AND your order value exceeds $50 AND the total weight of your shipment does not exceed 25lbs, which equates to more than 15x600g boxes, 18x500g or 24x400g boxes of formula.

If you would rather not purchase over $50 in order to get free same day shipping, you can just pay an additional $9.99 to upgrade your shipping to same day.

To track your package, simply visit our tracking site: 

http://tracking.bottlesandburps.com/

You can track you package with either the tracking number we emailed to you OR your order number + email address.

Our warehouse ships out orders same day, Monday through Friday, as long the order has been placed prior to 12pm Eastern. 

Same-day orders in NYC must be submitted by 11am in order to receive your package the same day; otherwise, it will be delivered the following day.

We offer a 100% FRESH Guarantee at Bottles & Burps.  It should never happen with us, but IF you receive expired, expiring or near expiring product, we will immediately replace it for you, free of charge.  Just contact us on our toll-free number (84-GREENTOT), site chat (see blue pop-out on any page of our site) or e-mail at hello@bottlesandburps.com.  Please have the lot # on the bottom of your box ready for verification.

In order to protect the integrity and safety of our formula inventory, we do not accept returns.  If your baby doesn’t like the product initially, then please remember that your little one may need to get used to a new formula or new fruit. We take safety extremely importantly and once the food has left our hands we cannot accept it back. As parents we know how critical it is that you receive safe product of excellent provenance.

If, however, the inner foil containing your formula powder arrives damaged or compromised, please contact us at hello@bottlesandburps.com for resolution.

If it’s formula that was damaged, then you will need to check that the internal aluminum pouch is not damaged.  The cardboard boxes are made of organic cardboard that’s fragile and unfortunately the shipping process does occasionally dent the boxes.

If you live in New York City, we recommend that you use our same day delivery service, which is available for most New York City zip codes.  As long as the order is submitted before 11am, it will arrive the same day, typically by 9pm.

Placing an Order

Orders are processed and shipped out the same day, Monday through Friday, as long the order has been submitted prior to 12pm.  Orders submitted over the weekend, will be processed and shipped on Monday (barring any major holidays).

The cut-off for same-day delivery in NYC is a bit earlier: 11am Eastern.

Yes. All our product ships from our FDA-registered,* temperature-controlled warehouse right outside New York City.

*FDA registration is required for any warehousing facility that stores or handles items intended for human consumption.

Our sister-company in Germany carries about 10x the number of products that we carry in the US.  If you don't see something on bottlesandburps.com, there's still a very good chance we carry it in Germany and can import it into the US.  

Just shoot us an email at hello@bottlesandburps.com to discuss further.

Formula Questions

Holle Cow milk formula is Demeter certified, which means that all of the milk and many other major ingredients are produced on biodynamic farms.  While HiPP is also certified organic by EU law, the milk is not derived from biodynamic dairy farms.  In contrast to Holle, HiPP has added proprietary strains of prebiotics and probiotics (and has denoted them on the box as Combiotik) and also offers specialty lines, such as HiPP’s hypoallergenic formula line. 

Stage PRE can be used from birth onward and PRE is NOT a reference to premature babies. You will see on the box that the PRE says “Gut zum Zufüttern” which means “good for supplementing (breastfeeding).”

Stage 1 is recommended from birth onward

Stage 2 is recommended from 6 months onward

Stage 3 is recommended from 10 months onward

Stage 4 (made by Holle)  is recommended as a toddler milk for 12 months and beyond.  HiPP calls their "Stage 4" product Kindermilch 1+. 

Each 400g box of Holle yields approximately 90oz of formula. Each 600g box of Holle or HiPP yields approximately 140oz of formula.  Each 500g box of HiPP hypoallergenic yields approximately 116oz. 

No.  Our formula and food products are never subjected to irradiation.  There are several common misconceptions surrounding "irradiation."  Irradiation is not the result of x-rays and other customs and import related measures; hence, irradiation is not a function of the import method (container ship, airfreight, etc.).  Instead, irradiation is a method of utilizing radiation to kill food-borne bacteria and sterilize food.  HiPP and Holle formulas and products are NEVER subjected to irradiation.

We highly recommend this article on medium.com for more about irradiation in the context of European baby formula.

HiPP formula contains added prebiotics and probiotics.

You can expect to see expiration dates that are 6 to 12 months into the future.

Please keep in mind that in Europe the day and month are reversed relative to the US numeric date format.  For example, October 10, 2020 would be stamped on the bottom of your formula box as 05/10/2020.  The European date format is always Day / Month / Year, and does not follow the American convention of putting the month first.

Preparation and Storage

If you click on a product on our site you will find the instructions under the INSTRUCTIONS tab to the right of the About, Benefits and Nutrition tabs.  

Additionally, in the ABOUT section of each product page you will see a link toward the bottom called Print English Instructions, such as this example for HiPP PRE.

Alternatively, if you view our Ultimate Organic Formula Comparison: HiPP vs Holle Formula you will see links to every HiPP or Holle formula we carry in the US for fast & free shipping to our customers.

Once you have opened the foil bag it lasts up to two weeks.  We highly recommend using our formula container, though. 

Please see each product’s description page to know how many ounces one box yields to calculate how many days it will take you to go through a box. 

48 hours or less…refrigerate after opening.

We advise using prepared formula within one to two hours, unless immediately refrigerated for later use within 24 hours. For our baby we make the formula just before each feeding.

European (and US) manufacturers of powdered formula DO recommend boiling the water.  The recommendation to boil the water is to eliminate the unlikely possibility of any bacteria in the powder.  Please remember to cool the water to about 120 degrees Fahrenheit, which is the optimal mixing temperature.  After mixing at this temperature it is extremely important to then further cool to body temperature (98-99 degrees F) before serving.

We recommend utilizing an airtight container, such as our FormulaBox product for sale on our site.